Edwards Lifesciences Salesforce.com Customer Success Lead in Valencia Remote, Spain
This role can be based remotely in: Spain, France, the UK, Germany or the Czech Republic. Please submit your CV only in English.
Edwards is looking for a Customer Success Lead to join our Salesforce.com team to support our company to improve customer adoption, engagement, and growth, partnering in our digital transformations.
In collaboration with other teams like Sales and Marketing, Customer Success Lead will help to achieve business value faster and work more effectively.
Act as a trusted advisor to help the business to define the 3-5 years vision in the area of responsibility
Serve as SFDC business partner with the business stakeholders to drive SFDC pipeline
Optimization of business processes in Salesforce.com system
Translate the needs of business and articulate the functional requirements and design to meet requirements
Liaison with IT department to develop solutions needed in the business
Validate functional business requirements against business needs
Test the new features, integrations, and reporting in SFDC
Identify root causes and provide guidance to IT including perform complex root cause analysis and troubleshoot business processes including researching data integrity/accuracy in SFDC
Serve as liaison between IT team and stakeholders in the area of responsibility.
Knowledge and Experience:
5years experience in similar position
Minimum Bachelor´s Degree
SFDC Sales Cloud expertise
Project management skills
SFDC certification nice to have
Marketo experience nice to have
Knowledge or exposure to Omnichannel strategies and Account Based Marketing nice to have
Great communication skills
Drive & Energy
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.
For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.