Edwards Lifesciences Veterans Jobs

Job Information

Edwards Lifesciences Salesforce.com Customer Success Lead in Valencia, Spain

This role can be based remotely in: Spain, France, the UK, Germany or the Czech Republic. Please submit your CV only in English.

Edwards is looking for a Customer Success Lead to join our Salesforce.com team to support our company to improve customer adoption, engagement, and growth, partnering in our digital transformations.

In collaboration with other teams like Sales and Marketing, Customer Success Lead will help to achieve business value faster and work more effectively.

Key Responsibilities:

  • Act as a trusted advisor to help the business to define the 3-5 years vision in the area of responsibility

  • Serve as SFDC business partner with the business stakeholders to drive SFDC pipeline

  • Optimization of business processes in Salesforce.com system

  • Translate the needs of business and articulate the functional requirements and design to meet requirements

  • Liaison with IT department to develop solutions needed in the business

  • Validate functional business requirements against business needs

  • Test the new features, integrations, and reporting in SFDC

  • Identify root causes and provide guidance to IT including perform complex root cause analysis and troubleshoot business processes including researching data integrity/accuracy in SFDC

  • Serve as liaison between IT team and stakeholders in the area of responsibility.

Knowledge and Experience:

  • 5years experience in similar position

  • Minimum Bachelor´s Degree

  • SFDC Sales Cloud expertise

  • Advanced English

  • Technical/IT knowledge

  • Project management skills

  • SFDC certification nice to have

  • Marketo experience nice to have

  • Knowledge or exposure to Omnichannel strategies and Account Based Marketing nice to have

Additional Skills:

  • Great communication skills

  • Drive & Energy

  • Analytical mindset

  • Stakeholder management

Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.

For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.