Edwards Lifesciences Business Systems Administration and Data Manager, EMEA for SFDC in Valencia, Spain
Business systems administration and data group will be part of our Business Solutions group. Responsible for supporting SalesForce.com, Esker and Marketo platforms and data maintenance within assigned region (e.g. EMEA) including the delivery of small enhancements and services in partnership with stakeholders
Responsible for data quality and data accuracy.
Assists the different functions and business units in data analysis, data profiling, data modelling, and data mapping capabilities.
Responsible for understanding end-to-end data flows and identifying data dependencies in support of delivery, release, and change management.
Responsible for the local implementation and maintenance of the enterprise data dictionary, and end-to-end data flows/transformations.
Partners with data governance lead to ensure solutions adhere to the organization’s data principles and guidelines.
Responsible for the support of the 700 users of salesforce
Supervise business systems activities (e.g., SalesForce.com) and act as the lead of “Power Users” across the assigned region (e.g., EMEA). Partner with stakeholders to ensure alignment with internal methodology and best practices
Manage the scheduling, distribution of work, and handling of new user requests while achieving/exceeding team performance metrics; Resolve performance issues
Propose and oversee the execution of configuration changes as well as providing recommendations on the design and development of system enhancements
Lead investigations and/or corrective actions, perform non-conformance investigations for review with team members, propose solutions and assure documentation content is valid
Support complex improvement projects
Guide and mentor team members
Other incidental duties
Education and Experience:
Bachelor's Degree in related field
In-depth technical knowledge and experience in the assigned work area, and substantial experience related to SalesForce Required.
Proven experience in coordinating support teams.
Five + years of hands-on data experience, with a demonstrated increase of responsibilities over time.
Five + years of leading salesforce administration
Understanding of key DBMS platforms like SQL Server, Oracle and DB2.
Knowledge and expertise in data modelling and management techniques and strategies.
Proven project management expertise
Technical expertise in data architecture principles and design
Experience working in a medical device industry preferred
Fluent in English required
Proven ability to quickly earn the trust of peers and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity.
Ability to navigate matrix organizations effectively.
Results-oriented, diligent, and works with a sense of urgency. Assertive, responsible for his/her own work (self-directed), have a strong affinity for defining work in deliverables and be willing to commit to deadlines.
Experience leading and fostering multi-cultural teams with cultural sensitivity
Influential, focused and versatile team player that is comfortable under pressure.
Ability to communicate at all levels with clarity, poise, maturity and precision both written and verbal.
Excellent problem-solving and critical-thinking skills; balancing strategic alignment with the technology roadmap and emerging industry trends with practical delivery.
Full understanding of business systems procedures while applying acquired expertise to analyze and solve problems without clear precedent
Ability to supervise, lead, and/or mentor employees in an operations environment
Ability to analyze and adjust timelines to improve efficiency / effectiveness
Full understanding of all aspects of processes and equipment used across areas of responsibility
Demonstrated ability to supervise teams and provide coaching and feedback, including responsibility for all employee actions including hire/fire authority and partnering with HR on all related aspects.
Ability to provide immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
Identify and escalate complex problems for resolution, including coordinating with technical staff and other areas to develop alternative solutions
Accountable for the performance and results of a team within its own discipline or function
May represent the organization to outside contacts, e.g., vendors, suppliers, contractors, staffing agencies
Works on issues of limited scope; follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.
For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.