Edwards Lifesciences Technical Services Manager in Unterschleissheim, Germany
Manage the service center operations to support business and quality objectives.
Manage and oversee the work of assigned service center team. Drive a culture of excellence and continuous improvement culture, engage staff morale, and ensure employees' safety.
Take action and be proactive to ensure the service center achieves and/or exceeds Technical Service Center operations metrics (e.g., cycle times, backlog, spare parts inventory levels) while ensuring tactical execution of business objectives with cross-functional teams
Manage plant operations including execution of annual operating plan including maintaining adequate line capacity with ability to resolve and prevent diverse issues while meeting cost and quality targets
Develop a robust talent development plan in alignment with functional growth strategies of the department.
Negotiate solutions with cross-functional groups (e.g., Quality, Supply Chain, and Operations Engineering) for continuous improvement
Manage technical service project activities (e.g., BEx initiatives and global technical service projects) with the accountability for successful completion of all deliverables to the business within established schedule, scope and quality objectives. Identify risk, develop mitigation strategies, alternative solutions, resolve issues, action item follow up, etc. in collaboration with cross functional groups
Partner with management on the execution and planning for the Annual Operating Plan
Other incidental duties
Education and Experience:
- Bachelor's Degree in in related fieldwork experience with demonstrated track record in technical service operations management Required or Master's Degree or equivalent in in related field of work experience with demonstrated track record in technical service operations management Preferred
Proven successful project management leadership skills
Proven expertise in Microsoft Office Suite, including advanced Excel and manufacturing systems (e.g. JDE)
Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
Knowledge and understanding of Six Sigma/Lean principles preferred
Expert understanding of manufacturing procedures while addressing issues with impact beyond own team based on knowledge of related disciplines
Expert understanding of related aspects of manufacturing processes and/or systems
Knowledge of financial acumen as it relates to manufacturing
Demonstrated ability to manage assigned team and provide coaching and feedback, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations
Expert understanding of capacity and planning analysis and process validation
Knowledge and adherence to applicable regulatory requirements (e.g., ISO 13485, ISO14001)
Strict attention to detail
Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
Ability to work and excel within a fast paced, dynamic, and constantly changing work environment
Ability to resolve operational and scheduling issues
Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of manufacturing to the business
Adhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 13,000 individuals worldwide.
For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.