Edwards Lifesciences Field Clinical Specialist Manager, Transcatheter Mitral and Tricuspid Therapies (Germany) in Unterschleissheim, Germany
Transcatheter Mitral and Tricuspid Therapies Business Unit is searching for Field Clinical Specialist Manager. You will be responsible for leading, coaching a mid size team of Field Clinical Specialist located mostly in Germany but also in the other European countries.
TMTTs are the future of Edwards – Estimated to be a more than $3 billion opportunity by 2024, Edwards will discuss its multiple transcatheter programs aimed at transforming care for the many patients suffering from mitral and tricuspid regurgitation. Edwards has made significant progress in many of its programs – already 4 PRODUCTS with CE mark. Edwards plans to launch at least one transformational therapy in Europe each year led by its CARDIOBAND and PASCAL programs.
Job location: Germany. Travelling will be requested.
Join Edwards - the most innovative company in Structural Heart. Apply now in English!
Lead a team of Field Clinical Specialists responsible for case support and on-site education activities related to Edwards devices and related procedures.
Develop a robust talent development plan in alignment with functional growth strategies of the department including building and defining clear areas of responsibilities of the team.
Develop peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness.
Identify risk, develop and lead in the implementation of projects and strategic activities which may include negotiations with internal and external parties.
Provide guidance and feedback to team members and training team to define and lead the implementation of educational training plan across the region according to business priorities and customer needs.
Evolve and update all reporting forms and gather insights from the field to support the reporting process. Ensure technical procedure details are accurately recorded in the system (SFDC) and train team members on updates aligning with compliance and processes with quality and regulatory teams.
Act as an advisor and provide guidance to procedure development, cross-functional, cross-regional teams on product and procedure specifics.
Partner/interface with other regions and pre-commercial teams (e.g. Clinical Affairs) to ensure commercial/launch readiness.
Gather competitor information based on field activities and ensure all relevant insights are shared with R&D and Marketing department.
Other incidental duties: Attend and educate at conferences as needed
Education and Experience:
Bachelor's Degree in in related scientific (health care) field related experience required
Master's Degree or equivalent in in related field preferred
Demonstrated track record in people management required
Experience working in a cardio vascular surgery preferred
Proficient in Microsoft Office Suite and related tools and systems
Excellent problem-solving, organizational, analytical and critical thinking skills including high discretion/judgment in decision making
Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
Fluent in English and German
Expert understanding of related aspects of field educational processes and/or good training practices
Demonstrated ability to manage assigned team to provide coaching and feedback to maintain the highest standard of professional education of the team, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations
Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of field education to the business
Ability to provide surgeons and their teams with all aspects related to the use of Edwards products; theoretical training, live implantation, device and procedure understanding and implementation
Strict attention to detail
Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
Ability to work and excel within a fast paced, dynamic, and constantly changing work environment
Business integrity and ethics to align with Edwards credo
Frequently interacts with customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company; often leads a cooperative effort among members of a project team
Participate and present at meetings with internal and external representatives
Resolve operational and scheduling issues
Dedicated to quality client service and pro-active and responsive to client needs.
Develop relationships and leverage them to influence change
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.
For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.