Edwards Lifesciences Employee Relations Specialist in Salt Lake City, Utah
The Specialist, Employee Relations will be focused on investigating employee relation cases and identifying and delivering solutions to employees and people leaders. The Representative is empowered to support and perform the activities required to resolve Employee Relation cases.
Receive, identify and initiate investigation of disputes and grievances against employee/manager.
Evaluate, implement, and provide end-to-end solutions to deliver a best in class employee experience for assigned HRS pillar - Employee Relations.
Document outcomes and notify the involved parties of the decision.
Monitor compliance with HR policies within the organization, including reporting of compliance as well as investigation.
Address escalated inquiries and act as reviewer/approver of transactions, as applicable.
Implement overall continuous improvement processes. Effectively utilize human resource technology, resource material, websites, and software to provide effective information on processes.
Provide guidance to program development related to assigned function to improve the employee experience, balanced with function-specific needs and drivers. Provide recommendations and insights to the Functional Team Leader to continuously improve HR Knowledge Base and Case Management content.
Prepare investigation documentation. Examine and verify data for accuracy and consistency.
Proactively stay up to date on trends and developments within HR systems and technology, proactively providing ideas and information to leaders regarding best practices and trends. Work to enhance own capability.
Execute daily service operations by responding to increasingly complex service demands and issues as they arise, identifying solutions, and providing HR-related information to employees and people leaders.
Bachelor's Degree in in related field with 3 years of work experience experience in Human Resources with relevant experience in Employee Relations Required
Relevant experience in multiple areas of HR
Experience with interacting and supporting all levels of management
Experience managing HR system data and processes
Experience and understanding of HR enabling technologies and how they work within a customer service business environment (ServiceNow preferred)
Experience with an ERP system (Workday preferred)
Experience with Microsoft tools and applications
Results-oriented mindset (high sense of urgency, determination, tenacity, etc.)
Professional, high energy, engaging personality that comes across over the telephone
Substantial knowledge of standard business practices and professionalism in a customer service environment are essential
Substantial specialized knowledge of end-to-end HR solutions in assigned function to deliver a best in class employee experience
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.
For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.