Edwards Lifesciences Sr. Technical Writer, IT Communications in Prague, Czech Republic
When you are a part of the Edwards Lifesciences team, you’ll do important work, like helping to improve patient outcomes and enhance lives. For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life. Your work will have a real-world impact.
The Sr. Technical Writer for IT Communications plays a critical role in supporting the Global IT organization in its internal messaging, branding and cultural evolution by creating technical documentation and materials for IT-related projects that are easy to understand.
Qualified candidates will have proven success in adapting within a fast-paced environment where each day brings opportunities to transform complex information into simplified terms and visuals for Edwards employees around the world. The Sr. Technical Writer will collaborate with the IT Communications manager and Project Communicator colleagues on technical writing assignments such as step-by-step procedures and quick start guides, FAQs, training guides and videos, website pages and other technical documentation needed for IT projects. Candidates will be able to conceptualize complex information into easy-to-understand visuals that can be used in employee-facing content. They should have a passion for creating pleasant user experiences.
How you will make a difference:
Develop technical documentation for various IT projects including website content, instructional guides, quick start guides and FAQs
Identify audiences for content and anticipate the questions, problems, and needs that the content should address
Collaborate with colleagues on creative solutions to communicate complex information using infographics, digital artwork and videos to help employees understand new processes
Review and edit existing documentation to ensure content is accurate and applicable to current processes and systems.
Execute on the communications timelines and plans for internal IT campaigns and projects
Support content development for IT leadership presentations – creating visual representations, tables and graphs to help tell project stories
Suggest improvements to current processes and style guidelines to keep our documentation up-to-date and easy to use for employees
Assist with UAT and UI/UX when needed on IT projects
Support updates to the Global IT SharePoint website
Bachelor’s degree or equivalent in a related field, with a minimum of 5 years of technical writing experience.
Proven ability to take complex IT terminology and simplify it for the average user
Ability to analyze documentation requirements and successfully identify tasks to address them
Experience working with key stakeholders, SMEs and technical leads to gather details
Excellent writing, editing and proofreading skills in English
An eye for visuals and experience using graphic design to explain complex information
Proven expertise in Microsoft Office Suite including Word, Excel, and PowerPoint
Experience using Adobe InDesign, Illustrator, Photoshop and Acrobat Pro
Experience with Microsoft SharePoint
Experience using Camtasia or similar software to create instructional videos
Ability to manage competing priorities in a fast-paced and constantly changing work environment
Ability to work independently on assigned projects
Understanding of how to use company brand guidelines in the areas of color theory, typography, presentation design, layout, and offset/digital printing
Experience with all platforms in Adobe Creative Cloud
Familiarity with Visio and Power Automate
Basic knowledge of HTML and CSS
Understanding of how to support internal communications in a corporate setting
Understanding of related aspects of IT communications processes and/or systems
Experience working in a regulated industry
Experience working on a global team
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.
For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.