Edwards Lifesciences Commercial Ops Mgr EU Countries in Prague, Czech Republic
TAVI is a cutting-edge, $4B medical technology market with fast growth. Edwards is the leader in this therapy, with best-in-class products supported by strong clinical evidence.
The THV Commercial Operations Manager EU Countries will provide structure, guidance and support to the THV Field Management Team, by working closely with the local country sales and operations analysts and leaders (BUMs) in order to foster best practice sharing and leverage knowledge, as well as by improving the connection with THV HQ and EU Functions.
The THV Commercial Operations Manager EU Countries will report to the THV Director of Business & Commercial Operations for Europe.
The THV local country sales and operations analysts, while continuing to report directly to the BUMs, will have a dotted reporting line to the THV Commercial Operations Manager EU Countries.
This is a newly created position, that supports our aim of excellence in Field Execution.
The primary objective of the THV Commercial Operations Manager EU Countries is to provide structure, guidance and support to the THV Field Management Team, by working closely with the local country sales and operations analysts and country leaders (BUMs) in order to foster best practice sharing and leverage knowledge, as well as by improving the connection with THV HQ and EU.
The strategic intent is to drive field excellence, by improving processes and support in all aspects of commercial operations so that the BUMs and Field Management can create capacity to focus on other critical business imperatives to enable growth.
The position will report to the THV Director of Business & Commercial Operations for Europe. Where they exist, THV country sales and operations analysts, who currently report to the BUM, will have a dotted reporting line to this position.
In this context, the essential job duties and goals will be:
Work with the THV Director of Business and BUMs to create consistency in defining the roles and responsibilities of country sales and operations analysts
Work with the country sales and operations analysts to create a strong team environment and identity that is focused on enabling the business and providing structure and consistency to internal processes
Facilitate and lead the formal and informal exchange of best practice, knowledge transfer, problem solving, and recognition
Actively lead by example: organize periodic calls/meetings & workshops, foster initiative for becoming functional expert on key processes, document processes, be accountable for the competency of the team, etc.
Core areas to be covered (with the help of country sales and operations analysts): drive business analytics (e.g. market, sales, case coverage, trends, competitive and market intelligence); monitor field execution of programs; compensation target setting and monitoring (e.g. sales, case coverage, PMOs); provide structure and guidance on the business planning and Finance calendar (including business reviews, forecasts, strategic planning and AOP); support effective field inventory management
Compile local and regional data for decision making. Interpret trends and make recommendations in addition to developing dashboards, reports and slides for the Leadership Team
Improve the connection between the Field organizations and HQ by championing the needs of both: challenge the status quo and elevate systems issues and opportunities for improvement, ensure that design of new tools/processes is optimal for Field team and meets business needs, lead process improvement projects
Minimum required profile and skills
5+ years of relevant experience with increasing responsibility in Commercial Operations and/or Field Management, preferably in the medical sector
Strong Management skills
Ability to lead by influence
Strong interpersonal skills
Project Mgt skills
Experience with business analytics and consulting is a plus
Languages: English, any additional European language is a plus
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 13,000 individuals worldwide.
For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.