Edwards Lifesciences Clinical Services Program Manager, Critical Care (Field, West Coast) in Modesto, California
For over 40 years, Edwards Lifesciences Critical Care technologies have been helping clinicians make proactive clinical decisions to advance the care of surgical and critical care patients.
Through continuing collaboration with our clinicians, ongoing education, and our never-ending quest for innovation, Edwards continues to develop hemodynamic management solutions that enable clinicians to provide better care to patients in the OR, ICU, and ED settings.
This is a great opportunity to join Edwards Lifesciences Clinical Services Group, integral to the initiatives of the Critical Care Business Unit. The successful candidate should be ready to thrive in an entrepreneurial and fast-paced environment.
The Clinical Services Program Manager (internally titled as Associate Manager, Clinical Services) will manage the integration of complex clinical practice strategies for the sustained improvement of patient care. Processes implemented will adhere to clinical evidence related to safe and efficacious use of Edwards Critical Care products.
This field-based position supports the Western Region of the United States with up to 80% travel.
Essential Job Functions and Key Responsibilities:
Create and successfully lead the implementation of customized clinical processes and systems with assigned hospitals and hospital systems (e.g., IDN) in partnership with multiple and matrixed staff members
Develop focused process improvement initiatives to ensure positive system hospital adoption of process and products to demonstrate improved patient outcomes that drive sales performance (e.g., overall sales revenue)
Serve as an expert resource to internal and external stakeholders (e.g., Clinical Field Specialists, physicians) while leveraging knowledge gained through direct clinician interactions and relationships, to provide relevant input to critical conversations
Partner with leadership to develop design strategies and drive utilization of multiple program initiations and development in large hospital systems
Research data, partner with data experts, set strategy for key metrics, and present base line and outcome findings to key stakeholders.
Other incidental duties assigned by Leadership
Bachelor’s Degree in Healthcare Administration, Nursing, or other clinical major.
Minimum of 8 years previous experience with direct healthcare management experience from large clinical organizations
Experience with quality performance, clinical process design, and/or sophisticated clinical pathways
Must reside near a major airport and the ability to travel up to 80%
Master’s Degree strongly preferred with 6 years of experience with direct healthcare management of large clinical organizations
Previous clinician experience (such as RN, Anesthesia Tech, etc); expertise in Critical Care, ICU, Anesthesia is strongly preferred
Leadership experience managing a large clinical staff
Confidence and comfort when engaging with C-suite administrators, service line leaders and physicians
Additional Talents and General Expectations:
Excellent facilitation and presentation skills
Proven successful project management skills
Proven expertise in MS Office Suite and related systems
Excellent written and verbal communication skills and interpersonal relationship skills including consultative, influencing, and relationship management skills
Ability to work well in a multi-cultural environment and matrix organization.
Ability to relate to physicians, nurses, and senior-level healthcare managers
Demonstrated problem-solving and critical thinking skills
Extensive knowledge and understanding of Edwards policies, procedures, and guidelines relevant to hospital-based systems and lean based processes (e.g., Toyota Production System (TPS))
Extensive understanding and experience in creating, implementing and managing hospital protocols and quality systems
Extensive understanding of current clinical research while applying it to clinical practice
Extensive understanding and knowledge of governmental policies and regulations on impact of care
Ability to manage confidential information with discretion
Strict attention to detail
Ability to interact professionally with all organizational levels
Ability to manage competing priorities in a fast-paced environment
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.
For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.