Edwards Lifesciences Veterans Jobs

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Edwards Lifesciences Sr Rep, HR Solutions, Talent Mgt &Learning JAPAC in Kuala Lumpur BSC, Malaysia

The HR Representative acts as the first point of contact for HR inquiries, identifying and delivering solutions to employees and People Leaders in the JAPAC region. This role executes processes, delivers services, and conducts the day-to-day operations in Talent Management & Learning function. The Representative is empowered to support and perform transactional activities required to enable HR business processes and drive a best-in-class employee experience.

Key Responsibilities:

• Perform HR Solutions tasks with high complexity under limited to no direction. Act as first point-of-contact for all HR Talent Management & Learning inquiries, with an employee-centric mindset, expressing empathy in customer service delivery to create a positive, memorable experience for every customer.

• Execute daily service operations by responding to complex service demands and issues as they arise (e.g., volume of calls, staff absence, chat and service portal inquiries, etc.), identifying solutions, and providing HR-related information to employees and people leaders.

• Delegate and escalate inquiries as appropriate but remain responsible for the HR case through completion by tracking progress and providing continuous feedback to requestors on status of their inquiries.

• Lead, plan, and execute HR tasks and activities for Talent Management& Learning. Provide coaching and knowledge transfer to other team members.

• Leverage E2E process documentation, procedures, work instructions, and Knowledge Base and Case Management content to resolve inquiries quickly and execute day-to-day operational activities and tasks.

• Consolidate and communicate emerging issues/trends from the team’s interactions and provide insight that supports continuous improvements (e.g., to reduce inquiry volume, reduce task execution turnaround time) and improve the customer experience.

• Engage in improving HR Knowledge Base and Case Management content for their assigned function, based on their user experience.

• Support the production of virtual Instructor Led Training (vILT) via online platform such as Microsoft Teams, Zoom or other online interactive platforms.

• Proficient in Workday Learning worklet to support the end-to end learning activities administration and report extraction.

• Other incidental duties

Education and Experience:

Bachelor's Degree or Equivalent in in Human Resources, Business Administration, or related field Preferred

4 years years experience Experience in Human Resources Administration or shared services environment Required

Additional Skills:

• Experience with interacting and supporting all levels of management

• Experience managing HR system data

• Experience and understanding of enabling technologies (e.g., case management, employee and manager self-service) and how they work within a customer service business environment (ServiceNow preferred)

• Experience with an ERP system (Workday required)

• Experience with Microsoft tools and applications required

• Full knowledge and understanding of Edwards policies and procedures

• Full knowledge and understanding of HR Solutions. Ability to operate effectively and proactively in a customer service environment with a customer focus and employee experience mindset

• Ability to use appropriate judgment and critical thinking skills involved in escalating issues or other resources in decision making or processing

• Ability to effectively utilize HR technology system(s), resource material, and websites to accurately capture, track, and follow-up on information related to inquiries

• Ability to interact with all levels of employees to resolve difficult issues

• Ability to manage high workloads and conflicting priorities, both in support of the HR team and their customers or employees

• Attention to detail and high work standards in support of accurate delivery

• Excellent verbal and written communication skills

• Solid analytical and problem-solving skills required

Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.

For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.

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