Edwards Lifesciences Endpoint Engineer in Kuala Lumpur BSC, Malaysia
The Endpoint Engineer will serve as a Subject Matter Expert for software distribution and patch management as well as building and deploying software packages to workstations.
The Endpoint Engineer troubleshoots client software and hardware issues, implements and manages software update systems, and integrates operating system deployment solutions for Enterprise-wide rollouts and upgrades and designs and manages baseline image creation for multiple hardware configurations.
Enterprise Desktop Design and Management
Create optimized and secure baseline images and tailor to different hardware configurations as needed.
Support application packaging, deployments, documentation, and release control.
Extensively utilize scripting to maximize productivity of platform management, as well as, for creating packages for patching.
Maintain platform security and compliance to protect data and including desktop security patching and management of segmented desktop environment.
Define, create and test Group Policy updates for desktop OS.
Utilize standard enterprise tools to develop or implement infrastructure hardware, software or other technical components.
Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability.
Manage/test and pilot desktop hardware standard for the enterprise as the business need arises.
Documents technical standards, policies, and procedures pertaining to areas of responsibility.
Adhere to all IT policies and procedures.
Collaborate with other global IT organizations to develop, implement, and influence standards.
Administer SCCM software delivery, including various methods such as running advertised programs, machine targeted, user targeted, Application Library, and Software Center
Administer the SCCM tool set back end to keep the system running and healthy, including changes to the core components and settings, software delivery, client heath, reporting, boundaries, and bandwidth settings.
Provide Level 4 support through escalated incident tickets from the Service Desk per defined Service Level Agreements (SLAs).
Manage and monitor applications to ensure all components are functioning at appropriate levels.
Provide support, training and assistance for all computer-related software systems to maximize efficiency & productivity of employees and business operations.
Deliver excellent technical and non-technical support with outstanding customer service and user satisfaction in a timely manner.
Provide Level 4 Service Desk support via phone, email or other entry channel.
Create and maintain all technical documentation supporting the Service Desk along with developing training materials for the IT teams.
Develop training materials and procedures, or train users in the proper use of hardware or software.
- Other responsibilities and accountabilities may be assigned based on business and organization needs.
Support for enterprise and business-related projects as required.
- Four-year college required or applicable trade school or commensurate work experience.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Minimum 3 years IT experience in a geographically dispersed enterprise environment
3+ years experience with packaging/deploying operational systems such as SCCM, MECM, Intune, WSUS, Active Directory and Group Policies.
Advanced knowledge in the configuration of Microsoft Office suite of applications Active Directory, scripting languages (PowerShell), and software deployment.
Thorough working knowledge of desktop, laptop hardware and drivers.
Extensive experience with Microsoft Deployment Workbench and the creation of Reference and Deployment images.
Extensive experience with deploying OS and upgrading OS using SCCM and troubleshooting failed install/upgrades.
Extensive Microsoft Windows client operating system expertise, including development of tailored images for Windows 10.
PowerShell Scripting (ability to write new scripts and modify/debug existing scripts).
Driver identification and injection.
Direct experience with Microsoft and Lenovo end-user hardware.
Familiarity with BitLocker key management.
Technical documentation skills.
Strong analytical and customer service skills as well as excellent written and verbal communication skills.
Ability to troubleshoot application installations and end user issues pertaining to usage of various desktop applications (Internet Explorer, Java, Office 2016, O365, Adobe products, and various antivirus suites).
Strong understanding of Active Directory, particularly with implementing/troubleshooting Group Policy Objects (GPOs) and Group Policy Preferences (GPPs).
Ability to troubleshoot failed SCCM deployments and SCCM health issues.
Skills in reading log files.
Ability to learn new concepts very quickly.
Ability to organize and plan work independently.
Strong critical thinking, complex problem solving, appropriate judgment and decision-making skills.
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.
For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.