Edwards Lifesciences Senior Patient Registry Representative in Irvine, California
Responsible for processing patient information for the Implant Patient Registry departments.
Key Responsibilities: • Gather and verify patient data and perform data entry • Collect missing information with external customers including hospital staff and doctor offices • Review and evaluate more complex patient and event information received, may gather additional data to determine if event should be forward to the Complaint Department • Perform peer auditing of IPR (Implant Patient Registry) data • Lead in projects and identify potential improvement opportunities to optimize process for Supervisor review • Print and mail Implant Patient ID cards • Respond and answer more complex patient registry questions • Provide coaching and guidance to lower level employees • Assist in coordination of daily work, vendor communications, interactions, and activities in absence of Supervisor • Other incidental duties (e.g. occasional photo copying or deliveries)
Education and Experience: Associate's Degree or equivalent in related field, 4 years experience data entry and administrative work Required and Bachelor's Degree or equivalent in related field Preferred
Additional Skills: • Ability to type 55 wpm accurately • Good computer skills including usage of MS Office Suite • Good written and verbal communication skills and interpersonal relationship skills, including the ability to convey instructions and training • Demonstrated problem-solving and critical thinking skills • Experience in project management preferred • Full knowledge and understanding of Edwards policies and procedures • Basic knowledge and understanding of complaint, HIPAA, and GDP regulations • Basic knowledge of medical terminology • Good problem-solving skills • Ability to manage confidential information with discretion • Completes tasks in resourceful and effective ways • Strict attention to detail • Ability to interact professionally with internal customers and cross functional teams • Ability to work in a fast paced environment • Must be able to work in an inter-departmental team environment, as well as with colleagues from other departments • Ability to provide feedback in a professional, direct, and tactful manner • Adhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 13,000 individuals worldwide.
For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.