Edwards Lifesciences Manager, IT (End User Services) in Irvine, California
Provide strategic guidance, manage and oversee the work of assigned IT operational team(s).
Key Responsibilities: • Manage experienced IT professionals and/or oversee the work of assigned IT team within own function • Plan and direct project activities with the accountability for successful completion of all project deliverables to the business within established financial, schedule, scope, and quality objectives. Identify risk, develop mitigation strategies, alternative solutions, critical path, resolve issues, action item follow up, etc. in collaboration with project managers • Manage defined set of business applications or technologies to ensure performance according to business needs and IT standards, upgrades, performance, functionality enhancements, security, validation and general maintenance. • Create bridge-building solutions that improve client relationships • Identify opportunities and lead the implementation of changes to drive improvements including customer satisfaction with project execution and operational support • Assess new technologies and methods to meet customer needs • Develop ROI based business cases for enhancements and small projects in collaboration with stakeholders • Other incidental duties assigned by Leadership
Education and Experience: Bachelor's Degree 11 Year experience Working experience Required Master's Degree or equivalent 10 years experience Working experience
Additional Skills: • Expert understanding of IT procedures while addressing issues with impact beyond own team based on knowledge of related disciplines • Expert understanding of related aspects of IT processes and/or equipment while ensuring processes and/or equipment are optimal across areas of responsibility • Demonstrated ability to manage assigned IT team and provide coaching and feedback, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations • Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of IT to the business • Strict attention to detail • Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization • Ability to work and excel within a fast paced, dynamic, and constantly changing work environment • Ability to manage, including through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing • Ability to advise to subordinate(s) to meet schedules and/or resolve technical problems • Ability to provide technical guidance to employees, colleagues and/or customers • Adhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 13,000 individuals worldwide.
For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.