Edwards Lifesciences Manager, HR Process Innovation & Continuous Improvement in Irvine, California
Joining Edwards Lifesciences means innovating, pushing boundaries and being creative while always putting patients first. It means solving challenges with colleagues who share your sense of urgency, optimism, and enthusiasm, colleagues who are just as focused on testing their limits and taking ownership. And it means that you will be empowered to get the job done by taking charge of your work, your health, and your career.
Innovation is at the core of Edwards! Without it, we would not be able to produce the life-saving products and therapies that transform lives around the world. That is why we surround ourselves with people who are not afraid to question the status quo or express a different point of view. Employees who feel passionate about the Edwards credo and dedication to community.
Edwards is looking for a Manager to join us on our HR Transformation journey as a critical member of our HR Solutions team. As an HR Process Innovation and Continuous Improvement lead, you will be responsible for assessing our current state and identifying opportunities to enhance HR service quality, processes, and performance. In this role you’ll collaborate across the HR ecosystem to design and develop user-friendly processes that leverage our recent technology investments including Workday and ServiceNow. To be successful in this role, you will bring external thought leadership, deep insights, and vast experience in HR operations and solution delivery to re-architect how we deliver HR services to our customers.
Our vision for this role:
Identify, design, and implement HR process improvements that align with the HR operating model, elevate the employee experience, and enabling scale
Advocate for global, consistent processes and identify barriers to change
Work with functional leads to identify and validate any regional or local process variations required, as determined by legal and regulatory requirements, to our global HR processes
Lead or participate in change management initiatives, training, and communications to drive increased adoption of new processes, technology, and roles
Facilitate seamless interaction between HR Solutions and other components of the HR operating model (COEs, HRBPs, HR Leadership) with a laser focus on process improvement and enhancing the customer experience
Develop and integrate metrics, or other measures of success, into projects and operations that clearly demonstrate value to the business
Translate process maps into technology requirements, change impacts, and operational documentation (job aids, standard operating procedures, knowledge articles)
Provide leadership and direction to cross-functional teams to successfully implement global HR solutions
Identify, define, plan and implement HR projects, initiatives, and activities in the context of our broader HR strategy and prioritized roadmap
Provide benchmark and qualitative input into the evaluation of HR functional and business needs to develop improvement opportunities and deliver solutions to effectively meet HR customer needs
10+ years Human Resources experience in a global, matrixed organization
5+ years of process improvement experience within the HR function
Proven project management leadership skills
Proficient in Microsoft Office Suite
Experience with Workday Business Processes
Experience with Case Management Systems (e.g., ServiceNow)
Excellent written and verbal communication skills, facilitation, and presentation skills
Demonstrated success with integrated process design and the ability to drive efficiency and scale without jeopardizing the employee experience
Excellent problem-solving, organizational, analytical, and critical thinking skills
Strong interpersonal relationship skills, including negotiating and relationship management, to achieve program results through others
Ability to listen to stakeholders, discover unmet needs, develop strong rapport with audience, and be customer-focused.
Ability to develop peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness
Ability to effectively collaborate and build strong relationships with HR stakeholders and business leaders
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.
For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.