Edwards Lifesciences Specialist WFA, HR Solutions in Cartago, Costa Rica
The Specialist WFA will act as the first point of contact for HR inquiries, identifying and delivering solutions to employees and people leaders. They are empowered to support and perform transactional activities required to enable HR business processes and drive a best-in-class employee experience.
Own the case management process, including opening/closing escaladed concerns, and providing timely updates to WFA related inquiries
Develop and provide customized reports of workforce data to support business stakeholders
Evaluate, implement, and provide end-to-end solutions to deliver an excellent employee experience
Engage with third-party vendors to ensure they are adhering to established service level agreements
Identify continuous improvement processes
Communicate effectively with other functions to provide information and data needs in a timely manner
Escalate inquiries as needed and follow up as applicable
Provide input for the development and delivery of communication materials related to programs, plans, policies, and processes
Analyze and prepare HR information for key initiatives (e.g., audits, lean projects)
Manage confidentiality of data by following established security standards
Other incidental duties assigned by Leadership
Education & Experience:
Bachelor’s degree in related filed with a minimum of 3 years of work experience in Human Resources with relevant experience in managing WFA HR processes required
Relevant experience in multiple HRS pillars and managing HR system data preferred
Ability to interact and support all levels of management
Strong attention to detail
Experience and understanding of HR enabling technologies
Experience with an ERP system (Workday preferred)
Experience with Microsoft tools and applications required
Results-oriented mindset (high sense of urgency, determination, tenacity, etc.).
Substantial knowledge of standard business practices and professionalism in a customer service environment
General understanding of employment legislation and compliance
Ability to use appropriate judgment in involving the next level (escalation) or other resources in decision making or processing
Adaptability and creativity in problem solving
Excellent verbal and written communication skills, fluent in English and any additional required language (both written and spoken)
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.
For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.