Edwards Lifesciences Senior IT Technical Engineer in Breda, Netherlands
We are looking for a problem-solving and collaborative candidate who will provide IT Service and support for Warehouse and office environment. You will be also helping us to us develop, create and implement IT processes and policies in our Warehouse.
Design, configure, install, and manage ongoing maintenance and usability of devices (e.g. desktop/laptop computers, handheld/mobile devices, peripheral equipment and software) and systems (e.g. JDE, systems for meeting rooms) within established standards and guidelines, as well as coordinate activities with third party vendors as needed (e.g. order fulfillment, warrantees, project needs, vendor relations / feedback, etc.) Install, configure, upgrade and ongoing maintenance and usability of printer hardware
Perform complex root cause analysis and troubleshoot business systems, interfaces, configurations, etc., including testing, researching data integrity/accuracy, and lead the implementation of resolutions
Act as a Subject Matter Expert (SME) in business processes in the area of responsibility and assist with technical business requirements gathering sessions through interfacing with members of the business and by assessing business needs and developing, proposing and implementing technology solution options.
Develop complex experiments and tests (including writing and executing protocols) to qualify and validate manufacturing processes; analyze results, make recommendations, and develop reports and support IT Printer validations protocols.
Identify and ensure implementation of opportunities to optimize/improve manufacturing processes including using engineering methods (e.g., SIX Sigma and LEAN methods) employing technical design skills to re-design/design of and ensure equipment, tools, fixtures, etc. are up to standards
Other incidental duties: Maintain the IT area (e.g. network closet, telephony support) as well as the system and training documentation. Handle/process escalation from Service Desk and members of the Desktop team and escalate appropriate issues to management before they impact the business or a wide set of users in a negative fashion. Serve as a primary contact for network team and vendors on Network connectivity and Wireless support. Train users in various situations, educating team on the use of hardware, its software and related system (e.g., Office365/TEAMS training)
Education and Experience:
Bachelor's degree required; IT or Engineering field preferred
5 years of previous related experience in IT or Engineering is required and Manufacturing or Electrical engineer is preferred
Experience with validations preferred.
Excellent problem-solving, organizational, analytical and critical thinking skills
Excellent customer service, documentation, and follow up skills
Excellent written and verbal communication skills and relationship management skills
Ability to troubleshoot/diagnose hardware and software issues
Experienced with support Microsoft products and solutions (e.g., Windows, Office (Office 365), OneDrive)
Project Management experience preferred
Ability to work in a team environment, including inter-department teams and key contact representing the organization on contracts or projects
Ability to interact with senior internal and external personnel on significant matters often requiring coordination between organizations
Adhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to protection environment and prevention of pollution under their spa of influence/control
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.
For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.