Edwards Lifesciences Field Clinical Specialist II in Anasco All Locs, Puerto Rico
The TMTT Field specialist will be responsible for certification of the centers, continuous training of physicians, hospital personnel and hospital staff and providing guidance during procedures contributing to successful implantations, excellent outcome to our patients. The individual will play a pivotal role in the implementation of new therapies.
Provide education on all aspects on one technology of the device, device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants including full certification for independent case support
Educate and train physicians, hospital personnel and hospital staff on all aspects of technical matters related to products and procedures including imaging through conducting and/or coordinating one-on-one ad hoc training sessions and in-service structured education programs on one technology.
Responsible for upselling in key strategic accounts working in conjunction with Business Managers
Develop and continuously improve training curriculum, training materials and training tools, based on clinical trial experience, EW guidelines and SOP.
Responsible for certification of the centers, physicians and other related staff, as well as EW personnel and as outlined within EW SOP
Validate software and hardware updates in the field as applicable
Regularly reviews clinical support activities, changes in the market and assigned accounts, as well as, competitive activity with cross-functional teams (e.g., sales)
Other incidental duties
Education and Experience:
3 years of previous related medical device and/or clinical experience, required. Bachelor's Degree in related field. Training experience in clinical / technical environment, preferred.
Proven expertise in MS Office Suite and ability to operate general office machinery
Strong written and verbal communication skills, presentation, and interpersonal relationship skills including facilitating, influencing, negotiating and relationship management skills
Ability be adaptable and travel to new sites across the region (e.g., LATAM); must have a flexible mindset
Excellent problem-solving and critical thinking skills
Full knowledge and understanding of cardiovascular science
Full understanding of cardiovascular anatomy, pathology and physiology including the applications and “language” of the market and Edwards Lifesciences
Full understanding of medical device regulatory requirements and documents, device accountability and adverse events reporting
Full imaging analysis software skills (e.g. 3Mensio, TomTec, Vitrea, Circle VI, etc.)
Ability to manage confidential information with discretion
Language skills: Fluent English and Spanish
Up to 80% Travel
Requires a high-energy individual who has excellent teamwork and communication skills
Enjoys working in a changing, fast paced environment
Must be proactive and creative in identifying and solving problems
Ability to exercise independent judgment and problem-solving
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.
For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.